Challenges Persist Despite Efforts to Streamline Ticket Fare Payments
The Pune Mahanagar Parivahan Mahamandal Ltd (PMPML) has encountered a surge in online payment-related complaints, with 3,561 grievances reported over the past six months. Despite efforts to modernize ticket fare payments, challenges persist, leaving passengers and authorities grappling with unresolved issues.
Between October 1, 2023, and March 28, 2024, PMPML sold 21.60 lakh tickets, accepting fares via online platforms. However, a significant number of passengers have faced difficulties with Unified Payments Interface (UPI) transactions, leading to frequent complaints.
Passengers have reported instances of not receiving QR codes for tickets, resulting in bus conductors demanding cash payments. Additionally, technical glitches with the UPI system have fueled discomfort and disputes among passengers and conductors alike.
In response to mounting grievances, PMPML introduced online ticket fare acceptance to enhance passenger convenience. However, initial implementation hurdles, including incomplete transactions and uncredited ticket fares, prompted a barrage of complaints.
Despite efforts to address these issues promptly, a substantial number of complaints remain unresolved, highlighting ongoing challenges in the transition to online payment systems.
Nevertheless, PMPML remains committed to modernizing its services, emphasizing the benefits of online payment options. By enabling passengers to scan QR codes and utilize platforms like Google Pay or Phone Pay, PMPML aims to streamline the travel experience and alleviate the inconvenience associated with cash payments.
While acknowledging the progress made in enhancing passenger convenience, PMPML acknowledges the need for continued efforts to resolve existing challenges and ensure a seamless transition to online ticket fare payments.
