Shaadi.com CEO and Shark Tank India judge, Anupam Mittal, took to social media to criticize Indigo for what he described as “inhumane” treatment of passengers on two recent flights. The entrepreneur expressed his discontent, citing significant delays and uncomfortable conditions, particularly the absence of air conditioning during a delay on a Delhi to Mumbai flight.
In a post shared on X, Mittal shared his frustration, saying, “Mum-Delhi > 45-minute delay on tarmac without AC so u can keep costs down. Del-Mum > 2 hr delay but will not refund the ticket.” He questioned the airline’s decisions and tagged the Directorate General of Civil Aviation (DGCA), urging them to address such practices.
Indigo responded to Mittal’s concerns, acknowledging a 30-minute delay on his morning flight from Mumbai due to unforeseen traffic congestion. The airline also explained that the two-hour delay on the Delhi-Mumbai route was a result of an unexpected medical emergency on the incoming flight.
In its statement, Indigo expressed regret for any inconvenience caused to Mittal and other passengers, emphasizing their understanding of the importance of time and the impact delays can have on travel plans. The airline maintained that the delays were unintentional and attributed them to unforeseen circumstances.
As the controversy unfolds, it raises questions about passenger rights and the responsibility of airlines to provide adequate services during delays. The incident highlights the ongoing debate about the balance between cost-cutting measures and ensuring a comfortable and humane travel experience for passengers.
