Indian Railways Catering and Tourism Corporation (IRCTC) has introduced AskDisha 2.0, an innovative AI chatbot powered by CoRover.AI, aimed at enhancing user experience and accessibility for train-related services. This advanced chatbot offers a plethora of features, ranging from booking train tickets to accessing refunds and checking details, all available through text or voice commands in multiple languages.
AskDisha 2.0, also known as Digital Interaction To Seek Help Anytime, leverages artificial intelligence and machine learning technologies to provide seamless assistance to users. Supporting Hindi, English, and Hinglish languages, the chatbot is accessible via both the IRCTC mobile app and website, offering convenience and flexibility to passengers.
The chatbot facilitates a wide array of services, including booking tickets, checking PNR status, canceling tickets, and more, all through intuitive commands. Additionally, AskDisha 2.0 supports voice commands, allowing users to interact with the platform effortlessly.
Here are some key services supported by AskDisha 2.0:
- Book Ticket
- Check PNR Status
- Cancel Ticket
- Get Refund Status
- Change Boarding Station
- Check Booking History
- View E-Ticket
- Download ERS
- Print & Share E-Ticket
Accessing AskDisha 2.0 is straightforward:
- Visit the official IRCTC website and locate the AskDisha 2.0 logo at the bottom right corner.
- Enter your query in the text box or click on the microphone icon to use voice commands.
- Alternatively, download the IRCTC Rail Connect app on your smartphone, where AskDisha 2.0 is readily available for assistance.
With AskDisha 2.0, IRCTC aims to streamline the train ticket booking process and provide comprehensive support to passengers, ensuring a hassle-free travel experience for all.
