Pune, 19th October 2023: A leading player in India’s health insurance sector, Star Health, has achieved a remarkable milestone by disbursing claims worth a staggering Rs. 550 crore in Pune over the last 17 months, spanning from April 2023 to August 2023. This impressive feat includes an astounding Rs. 140 crore in cashless claims and approximately Rs. 18 crore in reimbursement claims, exemplifying the company’s unwavering commitment to delivering exceptional customer satisfaction and financial security.
During this period, Star Health efficiently processed over 27,700 individual claims in Pune, with a substantial majority of them, over 23,200 claims, being resolved through the seamless cashless mode. An additional 4,400 claims were successfully managed via the reimbursement process. What sets Star Health apart is its unparalleled efficiency, as they managed to settle all cashless claims within a mere 2 hours. In most cases, authorization for cashless treatment was granted within the same swift timeframe. Even for reimbursement claims, the company has ensured a hassle-free experience, with payments made within 7 days of claim submission.
Aditya Biyani, the Chief Strategy & Investor Relations Officer at Star Health and Allied Insurance, expressed his satisfaction, saying, “We are delighted to announce that Star Health has demonstrated exceptional speed in claims settlement and cashless treatment approvals in Pune. We remain deeply committed to our customers in the region and continually strive to offer them the best possible experience. This includes innovative insurance products that cater to all their health coverage needs, along with efficient claims management. Additionally, we are expanding our network of hospitals in the city to make cashless treatments readily accessible for our customers, right in their vicinity.”
Star Health’s reach extends to over 2.53 lakh individuals in Pune through their retail health insurance plans, and an additional 10,000 individuals are covered via group health insurance. With 14 branch offices and an extensive network of 19,600 agents in the region, the company ensures accessibility and prompt support for its customers. As of August 2023, Star Health boasts an impressive network of 777 hospitals in Pune, ensuring cashless hospitalization for policyholders. On a national scale, the company provides coverage to over 77.54 lakh lives through a network of 6.58 lakh agents, 879 branch offices, and a vast network of 18,993 hospitals, guaranteeing accessible, high-quality healthcare.
What sets Star Health apart is its proactive embrace of cutting-edge technologies, including AI and MI, which enhances customer service by reducing query turnaround times and providing a seamless, efficient experience for its policyholders.
Aditya Biyani emphasized the importance of increasing policyholders’ awareness about their insurance coverage and the myriad advantages offered by their policies. He pointed out that many customers are often unaware of the full spectrum of benefits their policies provide. Star Health’s commitment to raising this awareness has led to several advantages for its customers, such as 24×7 telemedicine services, wellness programs aimed at promoting good health to reduce hospitalization, complimentary annual health check-ups, and more. These services are accessible through the Star Health App, which also facilitates video conferencing for doctor consultations, thereby ensuring a more streamlined and efficient healthcare experience.
