WhatsApp, owned by Meta, has announced that it banned over 65 lakh (6,508,000) bad accounts in India during the month of May. This action is in compliance with the new IT Rules 2021 implemented in the country. Out of the total banned accounts, 2,420,700 were proactively banned before any reports from users were received.
In the previous month of April, WhatsApp had banned a record number of over 74 lakh (7,400,000) bad accounts. With over 500 million users in India, WhatsApp has taken proactive measures to ensure user safety and combat misuse of the platform.
During May, WhatsApp received 3,912 grievance reports, including “ban appeals,” from users in India. Out of these reports, 297 were actioned, indicating that WhatsApp took remedial action based on the reports. The term “actioned” refers to either banning an account or restoring a previously banned account.
WhatsApp stated that its user-safety report includes details of user complaints received and the corresponding actions taken by the platform. The company also highlighted its efforts to implement preventive actions to combat abuse on its platform.
In a move to address concerns regarding content and other issues, the Indian government launched the Grievance Appellate Committee (GAC). This committee aims to empower Indian social media users and will handle appeals by users against decisions made by social media platforms. It is part of the government’s broader efforts to strengthen digital laws and regulate the activities of Big Tech companies.
The Ministry of Electronics and IT has introduced amendments to protect the rights of “Digital Nagriks” (digital citizens) and promote an open, safe, trusted, and accountable internet ecosystem.
As WhatsApp continues its efforts to maintain user safety and combat misuse of its platform, the actions taken by the company reflect its commitment to complying with regulations and ensuring a secure environment for its users in India.