Abrupt Transition to New App Without Notice Sparks Backlash Among Users
The recent transition of the Digi Yatra app to a new platform has left users in a state of disarray, as the old application ceased to function without prior notification. Users were compelled to download the new app from their respective app stores, only to encounter a slew of glitches and security apprehensions.
Expressing their dismay, users took to various platforms to voice their concerns regarding the sudden switch and the lack of communication from the Digi Yatra Foundation. Some lamented the absence of adequate advertising or notifications about the change, labeling it as irresponsible and inconvenient.
One user criticized the new app for its flawed functionality, particularly highlighting concerns about the security of biometric data. Another user echoed similar sentiments, condemning the lack of notification and the seemingly incompetent handling of the transition.
Furthermore, users emphasized the importance of effective communication from Digi Yatra, suggesting that push notifications within the old app could have served as a means to inform users about the impending switch.
In response to user complaints, the Digi Yatra team acknowledged the challenges associated with push notifications due to the old app being on a different domain. They assured users that efforts were underway to address these issues.
However, users remain dissatisfied with the lack of transparency and clarity surrounding the transition process. Many expressed frustration over the limited functionality of the new app and the absence of essential features.
As users grapple with these challenges, the Digi Yatra team has outlined additional steps that users must take to resume the service effectively. Despite this, concerns linger regarding the impact of the sudden app switch on user experience and data security.
In light of the ongoing issues, Digi Yatra released a pop-up notification on their website, informing users about backend system upgrades. However, the notification fails to mention the transition to new applications, further adding to user confusion and frustration.
