A LinkedIn user, Lakshya Pathak, recently shared his harrowing experience of traveling with a pet on an Akasa Air flight from Ahmedabad to Bengaluru on January 26. Despite paying Rs 5,000 for the pet ticket, Pathak’s journey turned into a nightmare, exposing various issues in the process.
In his LinkedIn post, Pathak expressed dissatisfaction with multiple aspects of the pet travel experience with Akasa Air:
- Flight Delay: The flight, initially scheduled for 10:20 pm, departed at 1:40 am, causing significant inconvenience for passengers, especially those traveling with pets.
- Ground Staff and CISF’s Unhelpful Attitude: Pathak criticized the ground staff and CISF for their unhelpful attitude, emphasizing their lack of knowledge on handling pet-related queries.
- Restrictions on Pet Movement: Despite the lengthy delay, the airport staff insisted on not allowing the pet out of the container. There were challenges in finding suitable areas for the pet to relieve itself.
- Contradictions in Instructions: Pathak highlighted discrepancies between the advertised instructions and the actual experience. The absence of a designated seat for pets during the flight added to the discomfort.
- Untrained Flight Crew: The flight crew’s lack of training and professionalism added to the overall dissatisfaction. Pathak pointed out instances where the crew misunderstood and mismanaged the situation, creating additional stress for the passenger and the pet.
In response to Pathak’s concerns, Akasa Air acknowledged the issue on LinkedIn, stating that they have taken it up with their team, and they will connect with the passenger soon to address the problems faced.
