In a distressing incident at Rajajinagar Metro station last Saturday, a destitute farmer carrying a head load was barred from boarding a Namma Metro train by security personnel, citing his shabby attire. The incident, despite the farmer holding a valid ticket, sparked anger among passengers, leading to a confrontation with the security staff.
Swift Action by Metro Authorities: Concerned travellers, including one individual, Karthik C Airani, vowed to accompany the farmer and recorded the entire episode on a mobile phone. The video was shared on social media platforms, causing widespread condemnation and calls for accountability from Metro authorities. In a commendable move, Namma Metro authorities promptly terminated the services of the security supervisor involved within an hour of the incident being reported on TV.
Public Outcry and Social Media Backlash: The video footage circulated widely, with social media users expressing dismay and criticism of the discriminatory actions taken by the security personnel. The incident has ignited a broader conversation about inclusivity and fair treatment within public transport systems.
Commitment to Inclusivity: Namma Metro MD Maheshwaran assured a thorough investigation into the matter, reiterating the commitment to maintaining an inclusive public transport system. Chief PRO Yashavanth Chavan strongly condemned the incident, emphasizing that BMRCL would personally apologize to the farmer if it was confirmed he had traveled on the Metro.
Metro Enhancements for Commuter Convenience: In a separate development, Namma Metro has introduced short-loop train services during morning peak hours between Nadaprabhu Kempegowda Station, Majestic, and Garudacharpalya Station from February 26. The service aims to benefit passengers heading towards Trinity, Indiranagar, Bennniganahalli, and KR Pura Metro stations, with trains available every three minutes between 8.45 am and 10.20 am on working days.
To further accommodate early-morning arrivals, Namma Metro is initiating the first train service from Nadaprabhu Kempegowda (Majestic) station in all directions at 5 am on all days of the week, except Sundays. These initiatives underline Namma Metro’s ongoing efforts to enhance services and meet the diverse needs of the commuting public.
