Las Vegas, Nevada – MGM Resorts International, one of the world’s leading hospitality companies, is still contending with the aftermath of a significant cybersecurity issue that has left its online hotel booking platform offline for over a week.
As of the latest update, MGM Resorts’ website informs potential guests that online reservations remain unavailable, redirecting them to contact the company via phone to secure accommodations. However, the company cautions that “due to increased call volumes, wait times may be longer than anticipated.”
To alleviate the inconvenience caused by the ongoing disruption, MGM Resorts has announced that it will be waiving all change and cancellation fees for individuals with existing hotel reservations scheduled between September 13th and September 24th.
The cybersecurity incident that has plagued MGM Resorts since September 10th has had widespread ramifications, affecting the company’s reservation systems and disrupting operations on the casino floors. The impact extends across various markets, including Las Vegas and other locations in Maryland, Massachusetts, Michigan, Mississippi, New Jersey, New York, and Ohio.
In a press release shared on September 12th, MGM Resorts outlined its immediate actions in response to the incident. These measures include launching an internal investigation, notifying law enforcement authorities, and implementing protective steps to safeguard their systems and data. Part of this strategy has involved temporarily shutting down certain systems to contain the breach.
The prolonged disruption of MGM Resorts’ online booking system underscores the severity of the cybersecurity issue and its far-reaching consequences. The company continues to work diligently to restore its online services and ensure the security of its operations.
As the situation evolves, MGM Resorts remains committed to keeping its guests and stakeholders informed about developments and progress toward resolving the issue.
For the latest updates and information regarding bookings, guests are encouraged to visit MGM Resorts’ official website.
Note: This article will be updated as further details emerge regarding MGM Resorts’ online booking system.
For additional information and inquiries, please contact MGM Resorts directly.
