Pune-Bengaluru Flyer Voices Frustration Amid Delayed Resolution Process
A passenger on an Air India Express flight from Pune to Bengaluru has expressed disappointment and frustration over the airline’s handling of her damaged luggage claim. The incident, which occurred on February 11th, 2024, has left the traveler dissatisfied with the compensation process, citing prolonged delays and insufficient responses from airline representatives.
In her complaint, the flyer detailed her interactions with multiple Air India Express representatives, including Mohammed Idris, Ayushman Kaul, Shilpa, Prakash Kumar, Pavinder Singh, Swati Sahu, and Saachi. Despite assurances of compensation, the passenger lamented the prolonged and inefficient resolution process, spanning over 1.5 months.
Initially offered an e-voucher of INR 7,000/- as compensation for the damaged bag, the passenger agreed to the amount to expedite the process. However, upon discovering that only INR 4,000/- had been credited to her account on March 15th, 2024, discrepancies arose, further exacerbating the traveler’s frustration.
Expressing dissatisfaction with the compensation amount, the passenger emphasized the need for a fair resolution based on the actual value of the damaged item. Citing market prices ranging from INR 10,000 to 15,000/- for similar bags, the flyer urged Air India Express to reconsider the compensation offer, arguing that depreciation over the years did not justify the reduced amount.
The handling of the matter has left the passenger deeply dissatisfied and disillusioned with the airline’s customer service standards. Calling for improved responsiveness and staff training in handling baggage claims, the traveler urged Air India Express to ensure that passengers are adequately compensated for damages incurred during their journeys.
As the airline faces scrutiny over its compensation policies and customer service practices, the incident underscores the importance of transparency and efficiency in addressing passenger grievances.
