Pune city residents are encountering obstacles in rectifying errors in their 7/12 extract property documents despite the introduction of online correction facilities by the revenue department last year. The ease of online modification is marred by the lack of departmental coordination, forcing citizens to make multiple visits to talathi’s offices and submit offline applications for corrections.
One citizen’s experience illustrates the prevailing challenges. Attempting to rectify a simple spelling mistake in his surname on the 7/12 extract, he found himself navigating a bureaucratic maze, making multiple visits to the talathi’s office. Similar instances of citizens facing hurdles in correcting documentation have become common, raising concerns about the efficacy of online correction tools.
The Pune resident, who sought heirship information, initially encountered a misspelling of his name at the talathi’s office. Despite utilizing online correction options, the correction only materialized after an in-person visit. Advocates argue that the talathis and the collector’s office should ensure a smoother process, maintaining the intended purpose of eliminating middlemen, and minimizing the necessity for citizens to visit offices for straightforward corrections.
Citizen activists are proposing the establishment of e-seva kendras or kiosks to aid citizens in filing complaints without the need for physical visits to the collector’s office. Despite seniors applying online for heirship, reports indicate a lack of response from the talathi’s office, prompting concerns about the effectiveness of the online system.
Acknowledging the need for improvement, a senior revenue official emphasizes the importance of talathis processing requests without unnecessary in-person visits. The proposal includes displaying application timelines on the online dashboard to provide transparency. Cases where citizens are compelled to visit the office without justification should be thoroughly investigated, and the collector’s office is open to receiving complaints.
As Pune residents grapple with these challenges, there is a collective call for streamlining the online correction process to better serve the public and uphold the principles of efficiency and transparency.
