Air India, the national carrier of India, is taking a significant step to elevate the passenger experience at airports across the country with its latest initiative, ‘Project Abhinandan.’ This innovative project aims to provide personalized airport assistance to travelers and enhance their overall journey. The airline has chosen 16 key airports for the project, including Pune Airport, and has deployed specially trained ‘Service Assurance Officers’ to ensure a seamless experience for passengers.
Service Assurance Officers: Elevating the Airport Experience
Air India’s Service Assurance Officers are stationed at various touchpoints within the airport to assist passengers who may require support. Whether it’s at check-in counters, airport lounges, boarding gates, during transit, or at the arrival hall, these officers are ready to cater to the needs of Air India guests. Their primary role is to sense passenger concerns, engage proactively, offer assistance, and resolve any issues that may arise during the passenger’s journey.
These officers are extensively trained to handle various situations, including missed flights, delayed baggage delivery, and misconnections, ensuring that passengers receive the necessary support and solutions promptly. With over 100 such officers already deployed at the selected airports, Air India is committed to enhancing the airport experience for its passengers.
Key Airports Covered by ‘Project Abhinandan’
Air India’s ‘Project Abhinandan’ covers a diverse range of airports, ensuring that passengers across the country benefit from this enhanced service. The airports included in this initiative are:
- Ahmedabad
- Bengaluru
- Calicut
- Chennai
- Delhi
- Goa
- Guwahati
- Hyderabad
- Kochi
- Kolkata
- Lucknow
- Mumbai
- Nagpur
- Pune
- Varanasi
- Visakhapatnam
Aim of ‘Project Abhinandan’
Rajesh Dogra, Chief Customer Experience and Ground Handling Officer at Air India, shared the airline’s vision for ‘Project Abhinandan.’ He emphasized that airport experiences can be challenging for many travelers, regardless of how frequently they fly. The project is a sincere effort to simplify and enhance the airport experience for Air India guests, making their journey more comfortable and enjoyable.
Air India is dedicated to transforming itself into a world-class airline, and ‘Project Abhinandan’ is a significant step in that direction. The aim is to create a seamless and welcoming environment for passengers, ensuring that flying with Air India is not just a means of transportation but also a delightful experience.
As Air India continues to evolve and innovate, passengers can look forward to a more convenient and enjoyable airport experience, thanks to ‘Project Abhinandan.’
