Now, with the implementation of QR codes on the packaging of electronic goods, customers can easily access the user manual, customer support, and other important details related to the product. This initiative by the Ministry of Consumer Affairs aims to enhance transparency, improve customer experience, and combat the presence of substandard and counterfeit items in the market.
In the past, customers often faced challenges when it came to obtaining information about the contents of electronic goods packaging. It was difficult to learn about the product’s features, proper usage, country of origin, and even contact information for support or complaints. This lack of information was primarily due to the limited space available on the small packaging covers. Including all the necessary details was impractical and inconvenient for both manufacturers and customers.
To address this issue effectively, the Ministry of Consumer Affairs has introduced the use of QR codes on the packaging of electronic items. Starting today, customers will find a QR code prominently displayed on the packaging, which can be easily scanned using a smartphone or any QR code scanning device. The QR code will provide access to comprehensive product-related information, including the manufacturer’s details, importer information, and user manual.
Additionally, the QR code will also serve as a gateway to customer support. Users can conveniently reach out to the designated customer support channels for any queries, suggestions, or complaints they may have. By integrating these features into the QR code, the Ministry of Consumer Affairs aims to streamline the customer experience and foster better communication between manufacturers and consumers.
The ministry’s circular emphasizes the importance of including QR codes for electronic goods packaging. It has made it mandatory for manufacturers to provide product-related information, complaint redressal mechanisms, and contact details through QR codes. This initiative not only promotes transparency but also aids in identifying and curbing the circulation of substandard and counterfeit products in the market.
By implementing QR codes on electronic goods packaging, the Ministry of Consumer Affairs is taking a significant step towards ensuring consumer satisfaction, empowering buyers with crucial product information, and facilitating efficient customer support. This move aligns with the government’s commitment to safeguarding consumer interests and promoting a fair and trustworthy marketplace.
So, the next time you purchase electronic goods, make sure to scan the QR code on the packaging. With just a simple scan, you will have access to all the necessary information about the product, user manual, and customer support. This initiative not only simplifies the process but also empowers consumers to make informed decisions and enjoy a seamless user experience with their electronic purchases.
